We would like to advise clients of the following:
We at Hopwood are a small, independent veterinary practice, priding ourselves on our personal touch. During this challenging and emotional period we have been working on a rota system with reduced staff levels each day in order to remain open. Priority has been the care for sick and injured animals. We are grateful to our clients for their understanding and support during this time.
As restrictions on people’s movements and working practices are being gradually lifted, we request that our clients continue with this understanding. We are currently working as two teams within the practice, providing more appointment slots which are prioritised for sick and injured animals and vaccines which are now coming up to three months overdue so that we can ensure your pets remain safe and protected. Please telephone the surgery for an appointment slot.
We are currently unable to return to a normal rota, as if a member of the practice team tested positive for coronavirus and we have all been working together in close proximity, as the job often dictates, we would have to all isolate for 2 weeks, thus closing the practice completely. This is a situation which we wish to avoid for the health and welfare of the pets in our care.
We understand that some of our clients may have animals requiring routine appointments or surgery. We are currently prioritising overdue vaccines and overdue medicines checks. Our operating time is limited so that we can provide more appointment slots at this time, therefore much routine surgery is still on hold.
As the telephone lines remain busy, we can answer queries via e mail at firstname.lastname@example.org. We aim to answer all queries within opening hours on the same working day, and will offer appointments (not necessarily on that day) or relevant guidance, as appropriate.
The practice doors will remain closed at this time, and clients will only be allowed into the surgery under exceptional circumstances. Numbers will be limited under these circumstances, and protective masks and gloves will be required to be worn. Social distancing is also to be observed at all times.
Clients showing signs of coronavirus or who are self isolating are not to come to the practice. Please telephone for advice under these circumstances.
Telephone and e mail consultations will remain as an option for certain cases.
We will also continue to accept card payments only, made over the phone or by contactless payment.
Our out of hours service continues to be covered by the Willows, Solihull who have advice on their website regarding their safety protocols.
We wish you all good health, and will continue to keep you updated on changes to our services via our website. We understand that many of the larger practices are able to return to business as usual due to staffing levels, but we hope you understand that, in the interests of health and welfare, and in order to protect our being able to continue with a dedicated service for your pets, we are currently unable to do this.
We are a friendly, approachable team at Hopwood Veterinary Centre, keen to make you and your pet feel welcome and cared for.
Our veterinary team consists of Liz De Wolf, full time vet, who has been qualified for over 20 years, and Cara Alma, practice principal, who has been qualified for over 22 years. Both our vets have a keen interest in small animal medicine and surgery.
Our nursing team consists of Mrs Sharron Meigh, VN, Mrs Sherran Buckley, VN, Miss Beth Woodall, RVN , Mrs Daisy Shephard, RVN, Miss Jenny Hedges, RVN and Mrs Caroline Baker, animal nurse. Between them, all our nurses have many years experience within the industry. Daisy is available on Thursdays and Fridays. Beth is available every day except Thursday.
Our full time receptionist, Mrs Zena O'Connor, is usually the first to make you feel welcome within the practice, and has been working with vets for over 25 years.
All nurse appointments are currently cancelled.
Appointments with the vet are as follows:
Monday - Friday 8.30 am - 10.30am / 4.00pm - 6.20 pm
Monday and Friday 2pm-3pm / Saturday 8.40 am - 11.00 am
Appointments are at 10 minute intervals. If you require a longer appointment time, please ask when booking the appointment. We try to provide longer appointments for delicate or complicated cases. Additional costs may be incurred at the vet's discretion.
Additional surgeries will be running through the summer, including afternoon clinics. Please phone for surgery times.
Nurse Clinics :
We also run nurse clinics with our qualified staff where you can discuss health issues with the nurse at your convenience. Nurses can also provide services such as nail clipping and identichip at a reduced price to a vet consult.
Beth Woodall and Daisy Sheppard will be running specific nurse clinics in the week. Please telephone or ask at reception for details.
We hope that we can provide you and your pet with a lifelong care and treatment plan.
Our aim at Hopwood Veterinary Centre is to educate clients into the advantages of preventative health care for their pet, and provide support and advice for the care of your pet throughout its life.
Should you have any advice on ways in which we can improve our service, please do not hesitate to let us know.
We have a fully operational theatre, including x ray and dental facilities. We operate Monday to Friday, except for emergencies. Most procedures are performed the same day, and the animal admitted in the morning will go home that day. We can arrange for animals to be kept in the evening before the operation or the evening following the operation at no additional cost if this is more convenient for you.
Hopwood Veterinary Centre
Hopwood Veterinary Centre is run as a limited company, Hopwood Pets Limited, Companies House reg no. 04750431
Registered address 1-3 Hillside Court, 498-500 Lickey Road, Cofton Hackett, Birmingham, B45 8UU
Director Mrs Elizabeth Cara Alma